Congratulations! You have made your first sale. Now what?
You will be notified by email once you have made a sale. The customer contact details and the shipping address will be provided to you.
We expect you to safely package your item and book it in for dispatch within 2 working days. For custom-made items, the dispatch timeframe will be longer.
There can be a wide variation in shipping charges, depending on your address. We advise that you shop around for the best service. Some links were provided in our “Setting your shipping costs” tutorial. If you have a large item, such as furniture or antiques, you can advise the customer to get a quote for pickup from Wise Move.
You will receive an email when a customer places an order with you. If you click on the Order # link, you will be taken straight to the order in your vendor dashboard. Make sure you are logged into your Kinwi account first.
Your new order will also be displayed under your “Orders” tab in your store dashboard, in descending order of the date placed, so new orders will be at the top.
Click on the three dots button (ellipsis) on the far right, or an order number to view the details for that order.
Here you will find the customer details, including shipping address and contact email address. You will also be able to see your earnings from this order, the order status, payment processing fee, and updated stock levels for the product.
You also have the option of adding a note to send to the customer, or as a personal reminder if you select “Private note” from the dropdown.
Once you have safely packaged the customer’s order and it is ready to go, you can create a shipment by adding the tracking details. Scroll down and click on the “Add Tracking Info” button.
A new section will open up to allow you to add your shipping details.
1/ Select items – the items in the order will be listed with the quantities purchased. If you would like to send the order in a split shipment, then choose the items/quantities being sent for this shipment.
2/ Shipping Provider – choose your shipping provider from the dropdown menu. Please contact us if you use an alternative carrier and we can add them to the list.
3/ Tracking number – enter the tracking number for your shipment and the date shipped.
4/ Fulfil items – Once you have completed the details, click on the “Fulfil Items” button.
The shipment tracking will now show on the order details and the order will show as shipped and completed.
The customer will receive an email containing the shipping details with a link to the tracking details with the carrier.
They will also receive a PDF invoice as an attachment to the email. This will include your email address so they can contact you for any order related queries.
The order will now show as shipped in your order list. You can download a PDF packing slip to include inside your parcel, or view the invoice using the 3 dot button (ellipsis) on the far right.
Tip: Printing and including the packing slip inside the parcel is great practice, as it helps the buyer easily check off their items upon arrival
Order Notes in the right-hand panel contain a summary of the order, including payment records, processing fees, and shipping updates.
You are able to add either a private note for your own reference, or a customer note at the bottom. If you add a customer note, the details will be sent directly to the customer once you click on the “Add Note” button.
This is an example of the email the customer will receive.
Please reach out if you need further assistance in managing your orders. You are welcome to contact us here or use the “Contact Admin” tab in your vendor dashboard. We are happy to help.
