Policies

Please read our policies carefully before accessing or using our website. By accessing or using any part of our Platform, you agree to be bound by our Terms of Use and the marketplace policies outlined below. Together, these form a legally binding agreement between you and Kinwi Limited. If you do not agree to all the terms and conditions, you may not access our website or use any of our services. You are welcome to contact us at any time if you would like further clarification on any of our policies.

 

Terms of Use
General rules, buyer protections, payment gateway security, and user responsibilities when using the Kinwi marketplace.

Privacy Policy
How Kinwi collects, uses, and safeguards your personal data in full accordance with the New Zealand Privacy Act 2020.

Selling Policy
Guidelines for vendors, consumer law obligations (“In Trade”, Fair Trading Act & Consumer Guarantees Act), pricing, fees, and dispatch.

Prohibited & Restricted Items Policy
What can and cannot be sold on Kinwi, including product safety standards and New Zealand legal requirements.