Jemagic Jewellery

Shipping Policy: We strive to ship your order within 2 business days of receiving your payment. All orders are shipped via tracked mail for your convenience and peace of mind. Once your order has been dispatched, we will provide you with a tracking number so you can monitor the progress of your delivery. Please note that while we arrange collection with our shipping partner, we are not responsible for delays caused by the courier. If your parcel is delayed, please contact us, and we will liaise with the shipping agent to resolve the issue as quickly as possible.

Refund Policy: We take pride in ensuring the quality of our products. If you receive an item that is defective, damaged, or incorrect, please contact us immediately upon receipt. Include a description of the issue and images of the item to help us evaluate the situation and resolve it promptly. If your item is damaged or faulty: We will offer a full refund or a replacement at no cost to you. For minor damage, we may ask you to return the item at our expense or offer a partial refund if you choose to keep it. If we are at fault, we will cover the return shipping costs and refund the original shipping fee along with the item cost. Refunds will be processed to your original payment method.

Cancelling an order: If you wish to cancel an order, please contact us as soon as possible. We can only cancel orders that have not yet been shipped or are not custom-made.

Change of mind returns: We do not accept change of mind returns.