Kiwi candle supplies
- Auckland
Terms And Conditions
Shipping Policy
Shipping Policy We strive to ship your order within 2 business days of receiving your payment. For custom-made items, shipping timeframes may vary, and the specific timeframe will be noted in the product listing. All orders are shipped via tracked mail for your convenience and peace of mind. Once your order has been dispatched, we will provide you with a tracking number so you can monitor the progress of your delivery. Please note that while we arrange collection with our shipping partner, we are not responsible for delays caused by the courier. If your parcel is delayed, please contact us, and we will liaise with the shipping agent to resolve the issue as quickly as possible.
Refund Policy
We take pride in ensuring the quality of our products. If you receive an item that is defective, damaged, or incorrect, please contact us immediately upon receipt. Include a description of the issue and images of the item to help us evaluate the situation and resolve it promptly. If your item is damaged or faulty: We will offer a full refund or a replacement at no cost to you. For minor damage, we may ask you to return the item at our expense or offer a partial refund if you choose to keep it. If we are at fault, we will cover the return shipping costs and refund the original shipping fee along with the item cost. Refunds will be processed to your original payment method.
Cancelling an order
If you wish to cancel an order, please contact us as soon as possible. We can only cancel orders that have not yet been shipped or are not custom-made.
Change of mind returns
We accept change of mind returns provided that: You notify us within 7 days of receiving the item; the item is unused, in its original packaging, and in the same condition as received. The following items are non-returnable: perishable goods (e.g., food, flowers, plants), custom products (e.g., personalised or special orders), personal care items (e.g., health and beauty products). If you return an item due to a change of mind, you are responsible for the return shipping costs. Contact us before returning the item to receive the correct return address. Refunds for approved returns will exclude the original shipping fee and will be processed using your original payment method.
Inspection & Refunds
Once we receive your returned item, we will inspect it and notify you of the outcome. If approved, refunds will be processed promptly using your original payment method.