Kinwi connects Kiwis wanting to buy and sell unique handcrafted & natural items. Our sellers create &/or design special one of a kind items, or curates natural products, Kiwiana or craft supplies. Support your kindred Kiwis!
Kinwi is an online marketplace featuring independent sellers who create their own stores. Kinwi is the platform only and does not hold any inventory. Each seller managers their own store, products and has their own policies. You are directly supporting independent Kiwi sellers.
All items in our marketplace must be either handmade, natural, Kiwiana collectibles including music, movies and books or crafting supplies. All listings MUST be located within New Zealand.
We are an online marketplace only, offering a 7 day a week, 24 hour a day shopping experience and the opportunity to purchase Farmers market items wherever you are in out beautiful country.
No, you are welcome to checkout as a guest, however we’re sure you’ll come back to check out the new creations from clever Kiwis… so it will be easier to check out next time if you create an account and save your details. It also allows you to log in to check your order status, seller contact information and tracking details.
The seller will choose whether to accept credit/debit card payments and or bank account payments. Accepted card payment methods are Visa, Mastercard, Diners Club & Amex.
Yes, we use “Stripe” as our payment gateway. Stripe uses sophisticated security features to prevent fraud. and is fully PCI-DSS compliant. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1, the most stringent level of certification available in the payments industry.
You can contact a seller directly on the listing page of an item using the “? Ask a Question” button located above the store name. The seller will be notified and you will receive a response to your question by email. If you have a Kinwi account any inquiries can also be viewed under the “Inquiries” tab in your account dashboard.
If you have already placed an order you will receive the seller’s contact details by email once your purchase has been completed. The seller’s contact details can also be found by logging in to your account and going to the “Orders” tab, then click on “View and Message” for the relevant order. Here you can send a direct message to the seller or copy their email address.
Yes, just add each item to your cart and the shipping to each seller will be calculated. you then have the option of paying in one transaction via cred/debit card or bank transfer. Please note a bank transfer will have to be paid manually.
Once you have made a purchase you will receive an email with the seller’s contact details. If you create an account on Kinwi you will also be able to contact the seller directly by logging in to your account and going to the “Orders” tab, then click on “View and Message” for the relevant order. Here you can send a direct message to the seller or copy their email address.
If you are sure you are using the correct email address and password your web browser may be out of date. Go to the relevant browser’s website to download any updates. If you checked out as a guest you may have misspelt your email address. Contact the seller directly in this instance to check the spelling.
One of the benefits is that when you register for an account we send you an account link to your email address to set your password and display name. This reduces the risk of misspelt email addresses. It also allows for ease of checkout as your details are already saved. You can easily view your order history as well as the contact details for each seller you purchased from.
Please check the following; did you receive an updated card with a new expiration date and have not updated your account? You can log into your account and update your payment details here; do you have the funds available and have not reached your banks daily purchase limit?; have you correctly registered a prepaid credit card?
If none of the above apply please contact your card provider for further assistance. To complete your order we recommend that you try an alternative credit/debit card of pay directly via bank deposit.
Yes, all our sellers must follow the relevant New Zealand legislation regarding traders. You have protection under the Fair Trading Act and the Consumer Guarantees Act. You can read further information in our Terms of Use.
Kinwi maintains records associated with transactions only and does not pass any secure data, including credit card numbers or bank account information, to any sellers. Sellers will only receive delivery information and limited buyer account information necessary to complete the order. Kinwi’s Privacy Policy further explains how Kinwi handles user information.
You are only able to leave a review if it is verified that you have purchased an item and you are logged in to your account. A review can be made by logging into your account and clicking on the orders tab displayed to the left. Click on the order number and then product you wish to leave a review for. Under the reviews tag on the product page and you will be able to leave a star rating and review if you have purchased this product.
The seller you purchased the item from is the best person to help you. You will receive the seller’s contact details by email once you have made a purchase. These contact details can also be found by logging in to your account and going to the “Orders” tab, then click on “View and Message” for the relevant order. Here you can send a direct message to the seller or copy their email address. If the seller is unable to help you please contact us directly for assistance.
Depending on the sellers policies, you may be able to cancel your order before it has been dispatched to you. Please contact the seller to make this request. If the seller has started making a personalised item to order you will be unable to cancel your order. If the order has been dispatched the seller may accept the return of the item for a refund. The buyer will pay the return shipping cost in this instance.
Each seller on Kinwi manages their own orders so has their own store policies. These are visible on each listing under the “Store Policies” tab. The seller is the best person to help you. The seller’s contact details are sent to you via email and also listed under your orders tab if you have a Kinwi account. If the seller is willing to accept a return please get confirmation on the details by email before returning an item. For example; the sellers return address and who will be responsible for the return cost.
Once you have made a purchase you will receive an email with the seller’s contact details. If you create an account on Kinwi you will also be able to contact the seller directly by logging in to your account and going to the “Orders” tab, then click on “View and Message” for the relevant order. Here you can send a direct message to the seller or copy their email address.
Our sellers set their own shipping costs based on the size and weight of the item. We expect that our sellers pass the direct cost on from the shipping agent and do not make a profit on this. The shipping cost will be displayed at checkout. Sellers may also allow local pickup.
Unless your item is custom made, we encourage our sellers to ship your purchase within 1 to 2 business days. The tracking number will be sent to you via email as well as visible on your Kinwi account. This should give you an idea on the expected delivery date.
Once the seller ships your item you will receive an email with the tracking details. You can also check the tracking by logging into your account, going to the “Orders” tab and clicking “Track” on the relevant order.
We only ship directly to New Zealand addresses. We suggest that another option is that you ask a Kiwi family member or friend to purchase the item on your behalf from Kinwi and then ship it to you internationally.
If you misspelt the delivery address or forgot to update the delivery address on your account after you moved, please contact the seller before the order has been dispatched to remedy this. The seller may advise that you cancel your order and receive a full refund and then place a new order with the correct address. This helps guard against fraud.
If your item has already been dispatched you may be able to contact the delivery service to see if they can reroute your order.
If your order did not arrive within the expected timeframe please contact the seller directly to open a claim with the delivery company.
If your order arrives damaged please contact the seller directly and send images showing the damage. The seller may be able to make a claim with the shipping company and you are entitled to a refund or replacement.
All items must be either handmade, natural, Kiwiana collectibles, talent or crafting supplies. All listings MUST be located within New Zealand.
You will be notified of a product inquiry in your Notification Board in your seller dashboard, as well as by email. The email will provide a link to respond and you are also able to respond directly from your Inquiry Board located on the Home page in your Seller dashboard or by clicking the “?” button in the top right of your dashboard.
When you receive a new store order you will receive notification by email. This will include the email address of the buyer.
Log in to your account and go to your seller dashboard. From the Home tab you will be able to scroll down to the Notification Dashboard, or click on the bell Notification icon in the top right. At the bottom of your notification board there is an option “Send Direct Message – To Store Admin.” Fill out your message and hit the send button. We will receive this directly and send a response visible on your Notification board as well as by email.
Bank account details can be updated directly from your Stripe Dashboard:
Log into your Stripe account and from the Stripe dashboard menu, click on the Settings icon and then under your Business settings, click on External Payout Accounts and Scheduling and scheduling.
Click on the Edit button next to the currently linked bank.
Provide the new bank account information.
Click Edit Account to update.
If you want to remove a bank account from a Stripe user account, you need to replace it with another active bank account because that allows Stripe to process payouts, refunds, and disputes. For more information on Stripe’s retention practices, please visit the Stripe Privacy Policy.
In some cases, you may be required to enter the previous bank account information as a security measure.
If your bank account information is updated while a payout is already in transit, that payout will be sent to your old bank account.
If you have any trouble updating your bank account information, such as having forgotten your previous bank account information, contact Stripe Support.
